All Cincinnati 311 (Non-Emergency) Service Requests from 2012

All Cincinnati 311 (Non-Emergency) Service Requests from 2012

This dataset contains all Customer/Citizen Service Request (CSR) records for all City of Cincinnati departments. Data set includes close time, service request type, service request group, current service request status, and time resolved/closed. A Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed.

Data set includes close time, service request type, service request group, current service request status, and time resolved/closed.

This data set is maintained by CAGIS and individual City departments, and is updated daily.

All Cincinnati 311 (Non-Emergency) Service Requests from 2012

This dataset contains requests for City of Cincinnati recycling bins and collection. This dataset is Customer Service Requests (CRSs) for new recycling bins; recycling bin removal, repair and replacement; recycling information; and requests for recycling collection.

This dataset is maintained by the Cincinnati Area Geographic Information Systems (CAGIS) and individual City departments, and is updated daily.

All Cincinnati 311 (Non-Emergency) Service Requests from 2012

All Cincinnati 311 (Non-Emergency) Service Requests from 2012

When citizen service requests (CSRs) are closed out by the City, customers who provide an email address are automatically sent a notification that their work has been completed, as well as a link to a customer service satisfaction survey. Customers are able to provide feedback on work completion, satisfaction level, and any additional information. This data is collected by OPDA and sent to Departments weekly.

No identifying personal customer/citizen information (name, contact information, or additional comments) is included in this data.

This data is maintained by OPDA, and uploaded to the portal daily.

The DPS call center calls data set contains the records of all incoming calls to the Citizen Service Request phone number at the Department of Public Services. This data set does not contain the nature of the call. For customer service request data reference the Citizen Service Request (CSR) data set found: https://data.cincinnati-oh.gov/Innovative-Government/Customer-Service-Requests-CSRs-/gcej-gmiw

Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed.

This data set is maintained by GCWW and DPS and is updated daily.