Data Description: This dataset captures All Cincinnati 311 (Non-Emergency) Service Requests from 2012 to present including how long customer service requests have been open, by location, service request type, and department work group. Citizen Service Requests (CSR) give Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up.

Data Creation: Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments, including Transportation & Engineering, Buildings & Inspections, Health and Public Services. Once the department's work on the service request ticket is completed and the request is marked as "closed," customers receive an email notification that the work has been completed, followed by a link to an optional customer service feedback survey.

Data Created By: The source of this data is the CAGIS.

Refresh Frequency: This data is updated daily.

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/ve9a-xare

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset contains all Customer/Citizen Service Request (CSR) records for all City of Cincinnati departments. Data set includes close time, service request type, service request group, current service request status, and time resolved/closed. A Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed.

Data Creation: Data is generated when a CSR is submitted through mobile app, online portal, or through the hotline

Data Created By: DPS

Refresh Frequency: Daily

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-Citizen-Service-Request-CSR-/ve9a-xare

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset contains the record of all Citizen Service Request (CSR) calls received at the call center at the Department of Public Services (DPS). For full CSR data visit: https://data.cincinnati-oh.gov/Innovative-Government/Customer-Service-Requests-CSRs-/gcej-gmiw
Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed

Data Creation: Data is generated by incoming calls received at the DPS call center

Data Created By: DPS

Refresh Frequency: Daily

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This data set contains a record of all Citizen Service Requests (CSRs) feedback survey responses. When CSRs are closed out by the City, customers who provide an email address are automatically sent a notification that their work has been completed, as well as a link to a customer service satisfaction survey. Customers are able to provide feedback on work completion, satisfaction level, and any additional information. No identifying personal customer/citizen information (name, contact information, or additional comments) is included in this data.

Data Creation: Data generated when CSR feedback surveys are submitted

Data Created By: DPS

Refresh Frequency:

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-CSR-Satisfaction/ks8a-xggj/

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad