Data Description: This dataset contains all Customer/Citizen Service Request (CSR) records for all City of Cincinnati departments. Data set includes close time, service request type, service request group, current service request status, and time resolved/closed. A Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed.

Data Creation: Data is generated when a CSR is submitted through mobile app, online portal, or through the hotline

Data Created By: DPS

Refresh Frequency: Daily

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-Citizen-Service-Request-CSR-/ve9a-xare

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset contains the record of all Citizen Service Request (CSR) calls received at the call center at the Department of Public Services (DPS). For full CSR data visit: https://data.cincinnati-oh.gov/Innovative-Government/Customer-Service-Requests-CSRs-/gcej-gmiw
Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed

Data Creation: Data is generated by incoming calls received at the DPS call center

Data Created By: DPS

Refresh Frequency: Daily

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset captures All Cincinnati 311 (Non-Emergency) Service Requests from 2012 to present including how long customer service requests have been open, by location, service request type, and department work group. Citizen Service Requests (CSR) give Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up.

Data Creation: Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments, including Transportation & Engineering, Buildings & Inspections, Health and Public Services. Once the department's work on the service request ticket is completed and the request is marked as "closed," customers receive an email notification that the work has been completed, followed by a link to an optional customer service feedback survey.

Data Created By: The source of this data is the CAGIS.

Refresh Frequency: This data is updated daily.

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/ve9a-xare

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

All Cincinnati 311 (Non-Emergency) Service Requests from 2012

Data Description: This dataset contains all information on work orders completed for assets from January 2008 to present. This includes but it not limited to type of work completed, date stamps of all repair and maintenance milestones, all costs associated with the work order, amount of labor completed and where the work orders were completed.

Data Creation: Data is recorded for all maintenance and repairs of the City’s vehicle fleet

Data Created By: Fleet Services Division of the Public Services Department

Refresh Frequency: Daily

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset contains all information on the cost and quantity of fuel used at these locations from November 2011 to present. This includes but is not limited to information on types of fuel used, where the fuel was used, the cost of fuel pre and post-tax, and meter information on the vehicle when fuel was taken.

Data Creation: Data is recorded for the fueling of each vehicle

Data Created By: Fleet Services Division of the Department of Public Services

Refresh Frequency: Daily

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This data set contains a record of all Citizen Service Requests (CSRs) feedback survey responses. When CSRs are closed out by the City, customers who provide an email address are automatically sent a notification that their work has been completed, as well as a link to a customer service satisfaction survey. Customers are able to provide feedback on work completion, satisfaction level, and any additional information. No identifying personal customer/citizen information (name, contact information, or additional comments) is included in this data.

Data Creation: Data generated when CSR feedback surveys are submitted

Data Created By: DPS

Refresh Frequency:

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-CSR-Satisfaction/ks8a-xggj/

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset shows the monthly usage and cost of fuel, parts, labor, and other services on assets in the City’s fleet of vehicles.

Data Creation: This dataset is updated for each vehicle each month

Data Created By: Fleet Services Division of the Department of Public Services

Refresh Frequency: Daily

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset contains all basic information on the City of Cincinnati’s fleet. This includes but is not limited to asset types, original costs, maintenance classes, current meter and fueling information, maintenance schedules, owning departments, asset status codes, and estimate replacement information.

Data Creation: This dataset is maintained by the Fleet Services Division of the Department of Public Services (DPS). You can find more information on the Fleet Services Division here: https://www.cincinnati-oh.gov/public-services/about-public-services/fleet-services/

Data Created By: DPS

Refresh Frequency: Daily

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).

Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Data Description: This dataset is a record of the Department of Public Services’ greenspace site cleanings as driven by the current Greenspace Maintenance Plan (implemented spring 2018). This data is for site cleanings from January 2016 to present.

Data Creation: Data is recorded by DPS for each cleaning performed

Data Created By: DPS

Refresh Frequency: Daily

CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/wh9h-zdqz

Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset.

Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.).